AEO Insights·10 min read

Where Does AI Get Local Government Information? Opening Up the Sources of 128 Answers

We asked AI 128 questions on daily life, civil services, benefits, and tourism about 8 metropolitan governments and classified 1,642 cited sources. Fewer than half the answers used an official government domain, most evidence came from blogs and private sites, and in one case AI mixed up a metropolitan city with a similarly named city in another province.

D

Dohak Kim

Marketing Architect · Ph.D. in International Marketing (UIBE)

Published

2026-11-04

Where Does AI Get Local Government Information? Opening Up the Sources of 128 Answers

Summary

"Where do I file a move-in report?" Which sites do AI answers to citizens' questions come from? Here are the results from classifying 128 answers and 1,642 sources, and how to make official information reach AI answers more often.

What We Asked

We put 8 questions citizens would realistically ask to the 8 metropolitan governments and asked AI twice each — 128 answers in total, all successful. The questions were six in Korean — move-in report, bulky waste disposal, youth rent subsidy, childbirth support, a 2-day trip, transit fares — and two in English from a foreigner's viewpoint (residence registration, attractions). Every question included the region name. The engine was Gemini 2.5 Flash with Google Search grounding, measured October 20–21, 2026. The design follows the same census approach as the previous post.

Headline Results

IndicatorResult
Answers whose evidence included the government's own official domain48.4% (62/128)
Answers including any public (.go.kr, gov.kr) domain79.7%
Answers including at least one blog, cafe, or video source82% (105/128)
Share of the government's own official domain among all 1,642 sources8.2%

Fewer than half the answers used the official domain as evidence, and by source count it was less than one in ten.

What the Evidence Was Made Of

Source TypeShare
Private and other sites52.1%
Blogs, cafes, video20.9%
Other .go.kr (districts, other governments, agencies)9.9%
The government's own official domain8.2%
Central ministries and government portals4.6%
Wiki-type sites3.1%
News media1.3%

Most evidence came from private sites, blogs, and video. Even where a government holds the information, AI relied elsewhere. That ties back to our earlier point that it may be less about the amount of information than about structure AI can read and carry over.

Differences by Topic and Language

SegmentAnswers citing an official domain
Benefit programs (youth rent, childbirth support)71.9%
Transport68.8%
Tourism and culture37.5%
Civil services and administration34.4%
Daily life (bulky waste)31.3%
Korean questions56.3%
English questions25.0%

Official citation was higher where governments must provide the guidance themselves, such as benefits and transport, and lower for civil services like move-in reports, where the central government portal and private explainers appeared together. For English questions it was less than half the Korean rate. We had expected tourism to have lower official citation than civil services and were wrong: tourism (37.5%) was slightly above civil services (34.4%). But counting any public domain, tourism was only 40.6% versus 96.9%, meaning public domains were rarely used there at all.

Regional Confusion — Gwangju and a Similarly Named City

The most striking case was Gwangju. Whether we wrote "Gwangju" or the full metropolitan name, 50% of answers cited the city hall of a similarly named city in Gyeonggi Province (gjcity.go.kr)[1] as evidence. The text described the metropolitan city while the evidence came from a different government. Separately, a move-in report guide from Gunpo city in Gyeonggi was used as evidence in 10 answers across six regions' questions[2]. This suggests AI search evidence can mix when place names are similar or the guidance is generic. Institutions with homonymous names should make their formal name and regional identifier explicit on their pages.

Footnotes

[1] This case does not claim any error in an institution's website or information. It records, as is, the sources that Gemini 2.5 Flash with Google Search grounding used as evidence when answering Gwangju-related questions on October 20–21, 2026, and shows that AI search evidence can mix for homonymous place names (Gwangju Metropolitan City and Gwangju-si in Gyeonggi). The cited Gyeonggi city hall was simply chosen by the AI as evidence; the cause lies in how AI searches and answers, not in the institution's operations. Other engines or other times may differ.

[2] General procedural guidance such as move-in reports can be reused as evidence for questions about other regions. It does not mean Gunpo's guidance is wrong, and its accuracy is outside the scope of this study. Every mention of an institution's name in this article is recorded from the viewpoint of AI search and answer results.

A Clue for the Next Installments: District Sites

57 of the 128 answers used district or lower-level government sites (.go.kr) rather than the metropolitan government's site as evidence, because the administrative services citizens actually use are guided at the district level. That is the starting point for the series' next topics: Seoul's 25 districts and Gyeonggi's 31 cities and counties.

We Did Not Judge Accuracy

We tried to check the deposit, rent, and income criteria in the Seoul and Daejeon youth rent answers against official notices, but could not obtain the latest official notice, and secondary sources disagreed on the deposit limit (KRW 50 million, 80 million, 100 million). Programs change every year. So this article does not say whether AI answers are right or wrong. It says only which sources AI relies on, and that you must check the latest notice before applying.

Six Improvements

#Improvement
1Provide official pages for the top 10 citizen questions as question-style title + lead answer + table + update date
2State question-answer relationships with FAQPage and HowTo structured data
3For governments with homonymous names, make the formal name and regional identifier explicit in text and metadata
4Expand official English guidance (residence registration, tourism)
5Keep information consistent and cross-linked between the metropolitan and district sites
6Re-measure AI answer sources each quarter with the same questions and manage the trend

Limits of This Study

This is a one-day snapshot of a single engine, Gemini 2.5 Flash with Google Search grounding. It does not include other channels such as ChatGPT or Naver AI Briefing, and it is a small sample of 8 questions, 8 regions, and 2 repeats. The 8 are the whole of their category but we do not generalize statistically.

Closing Thoughts

Governments hold plenty of information. The question is whether it is structured so that AI uses it as evidence. You can diagnose your institution's structure with AEGIS Insight, and the fastest start is to fix 10 core questions, ask AI directly, and check what it cites. The series continues with the 9 provinces, Seoul's 25 districts, and Gyeonggi's 31 cities and counties.

Frequently Asked Questions

Q.Did this study evaluate whether the AI answers were accurate?

A.No. We did not judge accuracy. We tried to check the Seoul and Daejeon youth rent subsidy answers against official notices but could not obtain the latest official notice, and secondary sources disagreed with each other. This study is limited to which sources AI relies on.

Q.Does citing an official domain mean the information is accurate?

A.Not necessarily. Official citation is one indicator of evidence quality, not a guarantee of accuracy. Programs change yearly, so always check the latest notice before applying.

Q.Why was official citation lower for English questions?

A.Official-domain citation for English questions was 25%, less than half the 56.3% for Korean. Thin official English pages and information for foreigners scattered across private travel and living sites may play a part, but this study alone cannot establish the cause.

Q.Was citing a Gyeonggi-province city for Gwangju an AI error?

A.It is a case where the text described the metropolitan city while the source was the city hall of a similarly named city in Gyeonggi Province (gjcity.go.kr). It appeared in 50% of answers whether we asked "Gwangju" or the full metropolitan name. It suggests AI search evidence can mix for homonymous place names, a signal for institutions to make their regional identifier explicit.

Q.Does this apply to ChatGPT or Naver AI Briefing?

A.No. This is a one-day snapshot of a single engine, Gemini 2.5 Flash with Google Search grounding. Other engines may use different sources, so check each channel directly.

How to Apply This — Step by Step

  1. 1

    Fix 10 core questions

    Choose 10 questions citizens often ask AI about civil services, welfare, transport, and tourism, include the region name, and keep the wording identical.

  2. 2

    Record source types

    Ask the same questions to AI and classify each answer's cited sources as official domain, other public body, or blog/private, in a table.

  3. 3

    Check for regional confusion

    Check whether homonymous place names or neighboring governments' sites are used as evidence, and make your formal name and regional identifier explicit on your pages.

  4. 4

    Make official pages answer-friendly

    Build pages with question-style titles, lead answer paragraphs, tables, update dates, and FAQPage/HowTo structure so AI can easily lift official information.

  5. 5

    Re-measure quarterly with the same questions

    Repeat without changing the questions each quarter to track the trend in official-source citation.

Government WebsitesPublic-sector AEOAI CitationOfficial SourcesRegional ConfusionAEOGEOMarketingPivotProjectAEGIS
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